1. Our business and this website
This website is operated by Moonport Media LLC, a limited liability company registered in Georgia. We provide digital product development and strategy, creative and marketing strategy, media and YouTube consulting, branding and creative development, software and automation, and business and product advisory services.
The website describes our services and provides a way to contact us. Browsing the site or sending an enquiry does not place an order or create a paid engagement.
2. Agreeing a service engagement
Services are provided on a business-to-business basis under an agreed written proposal, statement of work, or service agreement. Before work begins, that agreement sets out the scope, deliverables, responsibilities, fees, billing currency, payment schedule, and expected timeline.
Project-specific terms take precedence over these general terms for that engagement, subject to applicable law. Changes to scope, fees, or timelines must be agreed in writing.
3. Fees, payment, and delivery
Fees are quoted individually. Any applicable taxes, third-party costs, deposits, or recurring charges must be identified in the written agreement. Payments are requested under the agreed payment schedule; no payments are collected through this website.
Services and deliverables are provided remotely using the communication and delivery methods agreed for the project. Timelines depend on the agreed scope and the timely provision of required materials, access, and feedback.
4. Client responsibilities
Clients must provide accurate project information and have the necessary rights and permissions for materials and access they supply. You must not submit unlawful material or instruct us to infringe another person’s rights.
You remain responsible for your business decisions and for reviewing deliverables against the agreed brief. Our advisory services are business and product support; they are not legal, tax, or regulated financial advice.
5. Intellectual property and confidentiality
Ownership, licences, usage rights, and any transfer of rights in commissioned work are set out in the written project agreement. Existing tools, methods, and third-party materials remain subject to their applicable ownership and licence terms.
Any confidentiality obligations, access requirements, and handling of client materials should be addressed in the project agreement. Please do not send sensitive material in an initial enquiry unless we have agreed how it will be handled.
6. Cancellations and service concerns
Requests to cancel, reschedule, or resolve a problem with a service should be sent by email. See our Refund / Cancellation Policy and the terms of your written agreement.
7. Outcomes and responsibilities
We agree specific work and deliverables rather than guaranteed commercial outcomes. Revenue, audience growth, platform approvals, and other results affected by third parties or external factors are not guaranteed.
Any project-specific warranties, responsibility limits, and dispute arrangements must be stated in the written agreement. Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded.
8. Personalized Memory Books
Personalized Memory Books is a consumer product service in development. It is clearly marked “Coming Soon” and is not available for orders, pre-orders, or purchase. We are not accepting payments or customer material for it.
Descriptions of its planned features, printing, and international shipping are statements of intention, not an offer for sale. Pricing, destinations, delivery details, and product-specific purchase, privacy, and cancellation terms will be provided before launch.
9. Website use and updates
You may use this website for lawful business enquiries and information. You must not attempt to disrupt it, gain unauthorised access, or misuse its content or contact details.
We may update these website terms. The version in effect when a project is agreed will not change that project’s written terms without agreement.
Contact
For questions about this policy, contact Moonport Media LLC, a limited liability company registered in Georgia, at business@moonportmedia.com.