1. Our business and this website
This website is operated by Moonport Media LLC, a limited liability company registered in Georgia. We provide digital product development and strategy, creative and marketing strategy, media and YouTube consulting, branding and creative development, software and automation, and business and product advisory services.
The website describes our services and provides a way to contact us. Browsing the site or sending an enquiry does not place an order or create a paid engagement.
2. Agreeing a service engagement
Services are provided on a business-to-business basis under an agreed written proposal, statement of work, or service agreement. Before work begins, that agreement sets out the scope, deliverables, responsibilities, fees, billing currency, payment schedule, and expected timeline.
Project-specific terms take precedence over these general terms for that engagement, subject to applicable law. Changes to scope, fees, or timelines must be agreed in writing.
3. Fees, payment, and delivery
Fees are quoted individually. Any applicable taxes, third-party costs, deposits, or recurring charges must be identified in the written agreement. Payments are requested under the agreed payment schedule.
Where online payment is offered, it is processed by a licensed payment service provider over a secure connection. We do not receive or store full payment-card details.
Services and deliverables are provided remotely using the communication and delivery methods agreed for the project. Timelines depend on the agreed scope and the timely provision of required materials, access, and feedback.
4. Client responsibilities
Clients must provide accurate project information and have the necessary rights and permissions for materials and access they supply. You must not submit unlawful material or instruct us to infringe another person’s rights.
You remain responsible for your business decisions and for reviewing deliverables against the agreed brief. Our advisory services are business and product support; they are not legal, tax, or regulated financial advice.
5. Intellectual property and confidentiality
Ownership, licences, usage rights, and any transfer of rights in commissioned work are set out in the written project agreement. Existing tools, methods, and third-party materials remain subject to their applicable ownership and licence terms.
We keep confidential all non-public information, materials, and personal data that clients and customers share with us. We use it only to provide the requested service or product, share it only with staff and service providers who need it for that purpose and are bound to protect it, and do not disclose it to third parties unless required by law. This includes photographs, recordings, and stories provided for Memory Books. Personal data is handled as described in our Privacy Policy.
Additional confidentiality obligations can be agreed in the project agreement. Please do not send sensitive material in an initial enquiry unless we have agreed how it will be handled.
6. Cancellations and service concerns
Requests to cancel, reschedule, or resolve a problem with a service should be sent by email. See our Refund / Cancellation Policy and the terms of your written agreement.
7. Outcomes and responsibilities
We agree specific work and deliverables rather than guaranteed commercial outcomes. Revenue, audience growth, platform approvals, and other results affected by third parties or external factors are not guaranteed.
Any project-specific warranties, responsibility limits, and dispute arrangements must be stated in the written agreement. Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded.
8. Personalized Memory Books
Memory Books is in development and is not yet available to order. The following describes the intended service at launch.
Personalized Memory Books are printed keepsake books created from photographs and recollections supplied by the customer. The price, format, number of copies, and shipping cost are shown before payment. A contract is formed when payment is completed and we confirm the order by email.
You must own, or have permission to use, the photographs, recordings, and stories you provide. We arrange them faithfully and do not invent family events or details. We email you a digital preview and the scheduled release-to-print date and time. Reviewing the preview is optional: you have 48 hours from that email to request changes or cancel before we send the book to print. You may select “Print now” to request earlier release. If you take no action, the book is sent to print automatically when the review window ends.
A maximum of two review windows is included: the initial preview and, if you request changes during that window, one revised preview after a single consolidated round of corrections. That revised preview has a final 48-hour window to check the corrections, select “Print now”, or cancel before release. Further changes of preference are not included and do not restart the review window. You may instead cancel for a full refund before we send the order to print.
A timely report that we introduced an error or did not make an agreed correction pauses release while we resolve the issue or refund the order; this does not create another customer revision round. Printing proceeds automatically at the end of the applicable window if there is no pending correction, cancellation, or error report. Choosing not to review does not mean you have approved any errors introduced by us or given up your rights. The two-window limit and cancellation cutoff will be disclosed before payment. Printing and shipping are described in our Delivery Policy, and cancellations and refunds in our Refund / Cancellation Policy.
9. Registration on the website
You can browse this website without registering. If an account or order registration is required to place an order or upload materials, you must provide accurate information, keep your login details confidential, and tell us promptly about any unauthorised use of your account. You must be at least 18 years old, or have the consent of a parent or guardian, to register or place an order. We may suspend an account that is used unlawfully or in breach of these terms. You may ask us to close your account at any time by email.
10. Rights provided by law
These terms are governed by the legislation of Georgia, including the Law of Georgia on Electronic Commerce and the Law of Georgia on Consumer Rights Protection. Consumers keep all rights granted to them by mandatory law, including rights relating to information before purchase, defective goods, and refunds; nothing in these terms limits those rights.
We will try to resolve any complaint amicably by email first. Disputes that cannot be resolved this way are settled by the competent courts of Georgia, unless mandatory law gives a consumer the right to bring a claim elsewhere.
11. Website use and updates
You may use this website for lawful business enquiries and information. You must not attempt to disrupt it, gain unauthorised access, or misuse its content or contact details.
We may update these website terms. The version in effect when a project is agreed will not change that project’s written terms without agreement.
Contact
For questions about this policy, contact Moonport Media LLC, a limited liability company registered in Georgia, at business@moonportmedia.com.