1. Who we are
Moonport Media LLC is responsible for personal information it collects through this website and related business enquiries. We are a limited liability company registered in Georgia.
2. Information we receive
When you email us, we receive your email address and the information you choose to include, such as your name, company, project details, and attachments. If you become a client, we may also need contact, contract, and billing information to provide the agreed services.
Our website hosting provider, Vercel, may process technical information such as IP address, browser and device information, requested pages, timestamps, and security logs when you visit the site.
3. How we use information
- To respond to enquiries and discuss potential projects.
- To agree, provide, and administer requested services.
- To manage invoices, payments, and business records.
- To protect the website and our communications from misuse.
- To meet applicable legal obligations and handle disputes.
Where a legal basis is required, we rely on taking steps at your request before a contract, performing a contract, complying with legal obligations, or our legitimate interests in operating and securing the business. Where processing requires your consent, we will request it separately.
4. Cookies and website features
This website does not use advertising trackers or analytics cookies. Fonts and visual assets are served with the website. The contact links open your own email application. Where ordering, account, or upload features are provided, only cookies strictly necessary for them are used.
Hosting infrastructure may process technical data or use security measures necessary to deliver and protect the website.
5. Sharing and international processing
We do not sell personal information. Information may be processed by service providers needed to run the website, manage business communications, deliver an agreed project, or administer the business. We may also disclose information where required by law or necessary to establish, exercise, or defend legal claims.
Moonport Media LLC is registered in Georgia, and our service providers may process information in other countries. Where applicable law requires safeguards for international transfers, we use the safeguards required for that processing.
6. Retention and security
We retain information for as long as reasonably needed for the purposes described above, including project administration, recordkeeping, and applicable legal obligations. The period depends on the type of information and our relationship with you.
We use reasonable safeguards appropriate to the information we handle. Please avoid sending passwords, payment-card details, or unnecessary sensitive information by email.
7. Your choices and rights
Depending on the law that applies to you, you may be entitled to request access, correction, deletion, restriction of processing, or portability of your information, or to object to certain processing. Where processing is based on consent, you may withdraw it without affecting processing already carried out.
Contact us to make a request. We may need to verify your identity before acting. You may also have the right to complain to the relevant data protection authority.
8. Memory Books customer information
Memory Books is in development. This public website does not yet accept Memory Book orders, payments, interviews, or photo uploads. The following describes the intended customer service. Customer access and data-handling controls must be completed before live customer submissions open.
To create and deliver a book, we will process the customer’s name, email, delivery address, order details, photographs, interview audio, transcripts, personal or family stories, and the resulting book drafts and print files. We use this information to prepare, review, print, and deliver the book and support the order. We do not publish private customer materials or use them for advertising without separate permission. Please provide only material you have the right or permission to share and avoid unnecessary sensitive information.
Service providers
Our current development stack uses the following providers, which are also intended for the customer service:
- OpenAI APIs process photographs, captions, and story or transcript text to help interpret, organize, draft, and edit the book.
- ElevenLabs processes live interview audio and produces conversation transcripts through its voice service and relevant technology providers.
- Railway hosts the book application and stores uploaded photos, transcripts, project information, and generated book files.
- Lulu is the intended printing and fulfillment provider. It will receive the final print files and the recipient, delivery, contact, and order information needed to produce and ship the book. It does not need the original interview or photo archive.
The payment provider will process payment details through its checkout. Our intended payment flow does not receive or store full card details on our application servers. Vercel hosts this public informational website as described above. Service providers may process information internationally; we do not promise processing only in Georgia or any other single country.
AI data use and access
We do not train our own AI models on private customer memories or photographs. OpenAI states that API data is not used for model training unless the account opts in. We have already configured the privacy and retention settings in our OpenAI and ElevenLabs accounts for the service. Customer materials are shared only with the providers needed to create and fulfill the book.
The planned customer portal will use one-time sign-in codes sent to the customer’s email, with access restricted to the books and materials that person is authorized to use. This customer login is not yet available on the public website. Before an interview starts, the storyteller will receive information about AI and audio processing and any required permission will be requested. This applies even when another person purchases the book.
Retention and deletion
Customer materials will be deleted within 90 days of delivery unless the customer asks us to keep them for reprints. You may request earlier deletion at any time by emailing business@moonportmedia.com; we may need to verify your identity. We will establish the deletion process, including relevant copies and backups under our control, before customer submissions open. Reprint storage, incomplete projects, and any provider-specific retention will be explained before customers submit materials.
Limited order, accounting, dispute, and permission records may need to be retained separately to meet applicable legal or contractual obligations. These records do not require retaining the full collection of family photographs, interviews, or book drafts.
9. Changes to this policy
We may update this policy as our website or services change. The latest version and its update date will be published on this page.
Contact
For questions about this policy, contact Moonport Media LLC, a limited liability company registered in Georgia, at business@moonportmedia.com.